Frequently Asked Questions

We’re so glad you asked! For more information about our name and origin, please read about our origin story here and our brand values here.

Designs by Avia + Sanaa are sold exclusively on our website.

If you would like to order a custom design, please contact us. Provide details about your request and we will contact you to discuss it further. We look forward to working with you!

We would love to hear from you! You can contact us here.

Yes! Your artwork will be custom made just for you, and we want you to love it! After ordering, you will receive a proof of your customized art for your approval. Once we receive your approval, please allow 4 weeks for production and delivery.

Yes! Your art will arrive ready to hang with hanging wire and protective felt pads installed on the back.

We are happy to help. You can contact us here.

We accept the following forms of payment:

• Visa, MasterCard, American Express, Diners Club, Discover
• Apple Pay, Google Pay, Shop Pay
• Shop Pay Installments
• Avia + Sanaa Gift Cards

Yes! We are pleased to provide free ground shipping to the Continental US and Canada. 

Shipping Locations

• We offer free ground shipping to the Continental US and Canada. 
• We do not currently ship to locations outside the Continental US and Canada.

Undeliverable Orders

If for any reason an order cannot be delivered to the address specified in the order and the package is returned to us, the customer will be responsible for paying all shipping costs to have the item re-sent.

We are not able to accommodate specific delivery dates, so please allow ample time for delivery.

Your artwork will be custom made just for you. After ordering, you will receive a proof of your customized art for your approval. Once we receive your approval, please allow 4 weeks for production and delivery. An estimated delivery date will be set by the carrier once the package is shipped. 

Please note that we only receive estimated delivery dates from our shipping partners. Occasionally, shipments are delivered outside of the estimated timeframe. Please plan accordingly. Avia + Sanaa does not issue refunds for packages that arrive later than expected.

Avia + Sanaa is not liable in the event that an incorrect address is entered during the ordering process. 

If you identify an error, please contact us right away. Depending on the status of the order, we may be able to update the delivery address. However, address changes are not always possible.

If for any reason an order cannot be delivered to the address specified in the order and the package is returned to us, the customer will be responsible for paying all shipping costs to have the item re-sent.

You can check your order status on the Order Status page on our website.

Click on the Order Status link at the bottom of the website. Enter the email address you used at checkout when you placed your order. You will receive an email with a one-time code to log in to your account. Once you enter the code, you will be taken to your order page listing all orders associated with your account. Select the order you would like to view and you will be shown the current order status.

If you have any questions about your order status, feel free to contact us. We are happy to help!

Your artwork will be custom made just for you. After ordering, you will receive a proof of your customized art for your approval. Once we receive your approval, please allow 4 weeks for production and delivery.

Please note that we only receive estimated delivery dates from our shipping partners. Occasionally, shipments are delivered outside of the estimated timeframe.

Your artwork will be custom made just for you, and we want you to be happy! Please contact us with any questions before submitting your order. 

• Cancellations: We accept cancellations before proof approval. Once your proof has been approved, we cannot process a cancellation. If we have started the design process or a proof has been prepared, there will be a charge of $50 per artwork for cancellation.  
• Returns / Exchanges: Due to the customized nature of our products, we do not accept returns or exchanges. If there is a problem with your order, please contact us within 48 hours after delivery so that we can help you.  

We work hard to provide you with high quality artwork. If you receive an item that has defects or damage, please contact us within 48 hours after delivery and we will be happy to help. Please do not discard the item or the packaging. We will request pictures of the issue.

Yes we do! Avia + Sanaa gift cards are available to purchase on our website. Click here to purchase a gift card.

When you purchase a gift card, you will receive an email with your unique gift card code.

To redeem your gift, simply enter your code during the online checkout process.

To check your gift card balance, use the link included in your email.

No. Avia + Sanaa gift cards do not expire.

Avia + Sanaa gift cards are digital. They are sent via email and can be printed. 

The notification email includes the unique gift card code that can be used during the online checkout process. The email also includes a link to check the gift card balance.

No physical card is mailed.

To check your gift card balance, use the link included in your gift card notification email.